Sec-38, Rai Industrial Area, Sonipat, Haryana
Welcome to Urban Chef ("Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services available through https://urbanchef.com.
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
By using our website, you represent and warrant that:
You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
The information you provide is accurate, complete, and up to date.
You may create an account to access certain features of our website.
You are responsible for:
Maintaining the confidentiality of your account credentials.
Restricting access to your account.
Ensuring all information provided is accurate.
Updating your information whenever necessary.
All activities conducted through your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful purposes.
Urban Chef offers ethnic wear, apparel, accessories, and related products through its online store.
We make every effort to display product descriptions, images, colors, sizes, and specifications accurately. However:
Actual product colors may vary due to differences in screen settings, lighting, and device displays.
Slight variations in embroidery, prints, handcrafted work, or fabric texture may occur and are not considered defects.
Measurements are approximate and may have minor manufacturing variations.
All prices displayed on our website are listed in the applicable currency shown at checkout.
Prices may change without prior notice.
We reserve the right to:
Correct pricing errors.
Modify product prices.
Update promotional offers.
Cancel orders affected by pricing inaccuracies.
Applicable taxes and shipping charges will be displayed during checkout where relevant.
Submitting an order does not guarantee acceptance.
We reserve the right to:
Accept or reject any order.
Cancel orders suspected of fraud.
Limit quantities purchased.
Refuse service to any customer where permitted by law.
You will receive an order confirmation after placing your order. This confirmation acknowledges receipt of your order and does not constitute final acceptance.
We accept payment methods made available on our website, including:
Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Cash on Delivery (available only for eligible domestic orders)
Other payment methods displayed during checkout
Payments must be successfully authorized before order processing begins.
Hunar Bharat does not store complete payment card details on its servers.
Shipping timelines, delivery estimates, shipping charges, customs duties, and other shipping-related terms are governed by our separate Shipping Policy.
Estimated delivery dates are provided for convenience only and are not guaranteed.
Delays caused by courier partners, customs authorities, weather, public holidays, or circumstances beyond our reasonable control shall not constitute a breach of these Terms.
Product exchanges are governed by our Return & Exchange Policy.
Currently:
Refunds are not offered.
Exchanges are available only for eligible damaged, defective, or incorrectly delivered products.
Exchange requests must be submitted within 48 hours of delivery.
Returned products must pass our quality inspection before an exchange is approved.
Customers may request cancellation only before an order has been processed or dispatched.
Once an order has been shipped, it cannot be cancelled.
Hunar Bharat reserves the right to cancel any order due to:
Payment failure.
Product unavailability.
Pricing errors.
Suspected fraudulent activity.
Violation of these Terms.
Force majeure or operational issues.
If payment has already been received for an order cancelled by us, it will be handled in accordance with applicable law and our internal procedures.
By using our website, you agree that you will not:
Use the website for unlawful purposes.
Violate applicable laws or regulations.
Attempt unauthorized access to our systems.
Upload malicious software or viruses.
Interfere with website functionality.
Copy, reproduce, or misuse website content without authorization.
Engage in fraudulent transactions.
Misrepresent your identity.
Use automated tools to scrape or extract website data without permission.
All content available on the website, including but not limited to:
Logos
Brand names
Product images
Product descriptions
Website design
Graphics
Icons
Text
Videos
Software
Source code (where applicable)
is the property of Hunar Bharat or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission.
From time to time, we may offer:
Discount coupons.
Promotional campaigns.
Seasonal sales.
Referral offers.
Loyalty rewards.
Each promotion may have separate eligibility criteria and conditions.
We reserve the right to modify or withdraw any promotion at any time without prior notice.
While we strive to ensure that all information on our website is accurate, we do not guarantee that product descriptions, pricing, availability, or other content will always be free from errors.
We reserve the right to correct any inaccuracies without prior notice.
Our website may contain links to third-party websites or services for your convenience.
We do not control or endorse such third-party websites and are not responsible for their:
Content.
Privacy practices.
Products or services.
Security measures.
Your use of third-party websites is at your own risk.
To the maximum extent permitted by applicable law, Hunar Bharat shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Use of or inability to use the website.
Delivery delays.
Product availability.
Website interruptions.
Technical failures.
Data loss.
Unauthorized access.
Third-party services.
Our total liability, where applicable, shall not exceed the amount paid by you for the relevant order.
You agree to indemnify and hold harmless Hunar Bharat, its owners, employees, affiliates, agents, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:
Your breach of these Terms.
Misuse of the website.
Violation of applicable laws.
Infringement of any third-party rights.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
Natural disasters.
Floods.
Earthquakes.
Fire.
War.
Terrorism.
Government restrictions.
Pandemics.
Labor disputes.
Transportation disruptions.
Power failures.
Internet outages.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
We reserve the right to suspend, restrict, or terminate your access to our website without prior notice if we believe you have:
Violated these Terms.
Engaged in fraudulent activities.
Misused our services.
Interfered with website operations.
Violated applicable laws.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Nothing in these Terms limits any mandatory consumer rights available under the laws of your country of residence where such rights cannot be excluded by law.
We encourage customers to contact our customer support team to resolve any concerns amicably.
If a dispute cannot be resolved through mutual discussion, it shall be subject to the exclusive jurisdiction of the competent courts where the business is registered in India, unless otherwise required by mandatory applicable law.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable.
We may update these Terms & Conditions from time to time.
Any revisions will become effective upon publication on our website. Continued use of the website after such changes constitutes acceptance of the revised Terms.
If you have any questions regarding these Terms & Conditions, please contact us:
Urban Chef
Website: https://urbanchef.com
Email: supporturbanchef@gmail.com
