Return & Refund Policy

At Urban Chef, customer satisfaction is important to us. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. Please read this policy carefully before placing your order.

1. Exchange Eligibility

We currently do not offer returns for refunds. We only provide exchanges under specific circumstances mentioned below.

An exchange request will be accepted only if the product received is:

  • Damaged during transit.

  • Defective or has a manufacturing defect.

  • Incorrect product delivered.

  • Incorrect size, color, or design delivered compared to your confirmed order.

Exchange requests for any other reason, including change of mind or personal preference, will not be accepted.

2. Exchange Request Timeline

You must notify us of any eligible issue within 48 hours of the delivery of your order.

Requests received after 48 hours from the delivery date may not be eligible for exchange.

To initiate an exchange request, please contact our customer support team with:

  • Order Number

  • Registered Name

  • Contact Number

  • Clear photographs of the product

  • Photographs of the shipping package (if applicable)

  • Description of the issue

3. Product Condition Requirements

To qualify for an exchange, the product must:

  • Be unused and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in the original packaging wherever possible.

  • Be free from stains, perfume, deodorant, makeup marks, damage, alterations, or signs of use.

  • Include all accessories, if applicable.

Products that do not meet these conditions may not be approved for exchange.

4. Exchange Inspection

After receiving the returned product, our quality assurance team will inspect it.

The exchange will be approved only if the returned item meets our eligibility criteria and the reported issue is verified.

Hunar Bharat reserves the right to reject exchange requests if:

  • The product has been used.

  • The product is damaged due to customer handling.

  • Tags are removed.

  • The product is returned without original packaging.

  • The reported issue cannot be verified.

  • The exchange request does not comply with this policy.

Our decision following inspection shall be final.

5. Return Shipping Charges

Customers are responsible for arranging and paying the shipping charges to send the product back to our return address.

Hunar Bharat does not provide reverse pickup services unless otherwise communicated.

Once the exchanged product has been approved after inspection, we will dispatch the replacement product to you at our cost.

6. No Refund Policy

All purchases made through Urban chef are non-refundable.

We do not provide:

  • Cash refunds.

  • Bank refunds.

  • Credit card refunds.

  • UPI refunds.

  • Wallet refunds.

  • Partial refunds.

  • Store credit in place of a refund.

Only eligible product exchanges are available in accordance with this policy.

7. Exchange Availability

Replacement products are subject to stock availability.

If the same product is unavailable, we may, at our discretion:

  • Offer an exchange with another available size or variant (where applicable), or

  • Offer an alternative product of equivalent value.

No monetary refund will be provided if the original product is unavailable.

8. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products reported after 48 hours of delivery.

  • Used or washed products.

  • Products without original tags.

  • Products damaged due to improper handling by the customer.

  • Products with stains, perfume, deodorant, makeup, or alterations.

  • Products purchased during clearance or final sale (unless damaged, defective, or incorrectly delivered).

  • Gift cards or promotional items, where applicable.

9. Damaged Packages

If the outer package appears to be damaged or tampered with at the time of delivery, we recommend that you:

  • Take photographs before opening the package.

  • Report the issue immediately to the delivery personnel, where possible.

  • Contact our customer support team within 48 hours of delivery.

This helps us investigate the issue with our courier partners.

10. Exchange Processing Time

Once your returned product is received:

  • Inspection is generally completed within 2–5 business days.

  • If approved, the replacement product will be dispatched according to our standard shipping timelines.

Exchange processing times may vary during peak seasons or due to operational requirements.

11. Cancellation of Exchange Request

An exchange request may be cancelled if:

  • Required information is not provided.

  • The product is not received by us within the communicated timeframe.

  • The returned product fails inspection.

  • The product does not meet the eligibility criteria.

12. Limitation of Liability

Hunar Bharat shall not be responsible for:

  • Delays caused by courier services.

  • Loss or damage occurring during the customer's return shipment.

  • Exchange delays due to stock availability.

  • Incorrect return shipments sent by the customer.

Customers are advised to use a reliable courier service with shipment tracking when returning products.

13. Changes to this Policy

Hunar Bharat reserves the right to modify or update this Return & Exchange Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

14. Contact Us

For any exchange-related questions or assistance, please contact us:

Urban Chef

Website: https://urbanchef.com

Email: supporturbanchef@gmail.com

When contacting us, please include your Order Number and a detailed description of the issue to help us process your request promptly.