Sec-38, Rai Industrial Area, Sonipat, Haryana
At Urban Chef, we are committed to delivering your orders safely and on time. This Shipping Policy explains our shipping methods, delivery timelines, shipping charges, and other important information for both domestic and international orders.
All orders are processed after successful order confirmation and payment verification (where applicable).
Orders are processed during our business days, excluding Sundays and public holidays. During peak seasons, festivals, promotional events, or unforeseen circumstances, processing times may be slightly longer.
Customers will receive an order confirmation email after placing an order and a shipping confirmation with tracking details once the order has been dispatched.
We currently ship across India through our trusted courier partners.
Available on all prepaid orders.
No shipping charges are applied at checkout for prepaid orders.
Available across serviceable locations in India.
Cash on Delivery is available for eligible locations within India.
An additional ₹80 convenience fee is charged on all COD orders.
The COD fee will be displayed during checkout before order confirmation.
Domestic orders are generally dispatched within 24 to 48 hours after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
After dispatch, domestic orders are generally delivered within 3 to 5 business days, depending on the destination and courier network.
Delivery timelines are estimates and may vary due to:
Remote delivery locations
Weather conditions
Public holidays
Natural disasters
Government restrictions
Courier operational delays
Other unforeseen circumstances
Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking details.
You can use the tracking number to monitor your shipment through the courier partner's tracking system.
Please allow up to 24 hours after dispatch for tracking information to become available.
Courier partners generally make one or more delivery attempts based on their delivery policies.
If delivery cannot be completed due to reasons such as:
Incorrect address
Recipient unavailable
Refusal to accept delivery
Failure to pay applicable customs duties (for international orders)
the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
Customers are responsible for providing accurate and complete shipping information at the time of placing an order.
Hunar Bharat shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping address, please contact us immediately. Address changes may not be possible once an order has been processed or dispatched.
While we strive to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
Severe weather conditions
Natural disasters
Customs inspections
Transportation disruptions
Political events
Public holidays
Pandemic-related restrictions
Courier operational issues
Hunar Bharat shall not be liable for delays caused by such events.
If your order is received damaged, incomplete, or appears to have been tampered with, please contact our customer support team within 48 hours of delivery.
Where possible, please provide:
Order number
Photographs of the package and products
Description of the issue
We will investigate the matter with the courier partner and provide an appropriate resolution in accordance with our Return and Refund Policy.
For any shipping-related questions or assistance, please contact us:
Urban Chef
Website: https://urbanchef.com
Email: supporturbanchef@gmail.com
Our customer support team will be happy to assist you with shipping, delivery, tracking, and related inquiries.
